Shipping policy

 

1. Delivery Area

We currently ship within Australia only.
International delivery is not supported at this time.

2. Shipping Fees

Orders of AUD 80 or more qualify for free shipping.
Orders below AUD 80 are charged a flat shipping fee of AUD 9.99.
Shipping costs are calculated and shown at checkout.

3. Order Cut-Off Time

Our order processing hours are:
10:00 – 17:00 (CET)

Orders placed and paid before 17:00 are processed on the same business day.
Orders placed after 17:00 or on non-business days are processed on the next business day.

4. Order Processing Time

After payment confirmation, orders are processed within 1–3 business days, including verification, packing, and preparation for shipment.

5. Shipping Time

Delivery usually takes 6–8 business days after dispatch.
Delivery times may vary due to location or external factors.

6. Shipping Carriers

We may use the following carriers depending on the order:

Australia Post
StarTrack
DHL Express

The carrier is confirmed at shipment.

7. Order Tracking

Once shipped, a confirmation email with tracking details will be sent.
You can track your order on our website using your order number and the email or phone number used at checkout.

8. Liability Statement

(1) Damaged or Missing Items
Please contact us promptly if your item arrives damaged or missing.

(2) Order Changes and Cancellations
Changes or cancellations may not be possible once processing or shipping has begun.

(3) Address Responsibility
Customers are responsible for providing accurate delivery information.

9. Receipt and Inspection

Check the package before signing.
Any issues should be noted or documented upon receipt.
Signing confirms the outer packaging is acceptable.

10. Contact Information

Contact Address: 66592 5TH ST,DSRT HOT SPGS,CA 92240,United States

Customer Service Phone: +1 (559) 710-9208

Customer Service Email: customer@xavikento.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)