Terms of Service

 

1. Introduction and Scope

These Terms apply to all users who access or use this website and its services.
Using the website indicates your agreement to these Terms.

2. User Accounts and Responsibilities

Users must provide accurate information and keep account details secure.
All activities under an account are the user’s responsibility.
We are not responsible for service interruptions or losses caused by user error or unauthorized account use.

3. Product Information and Pricing

We aim to keep product information accurate, but availability and pricing may change before order confirmation.
Confirmed orders are not affected by price changes.

4. Orders and Payment

Please review order details before confirming.
Orders are processed after payment is completed.
Accepted payment methods include American Express, JCB, Mastercard, and VISA.

5. Shipping Policy

Shipping is available within Australia only.
Free shipping applies to orders of AUD 80 or more; otherwise, a AUD 9.99 fee applies.
Processing takes 1–3 business days, with delivery in 6–8 business days.
Order tracking is available on the website.
For details, please refer to the Shipping Policy.

6. Order Cancellation Policy

Orders can be cancelled within 48 hours if not shipped.
Shipped orders must follow the return process.
Refunds are processed to the original payment method within 10–15 business days.

For full details, please refer to the Order Cancellation Policy.

7. Return and Exchange Policy

Returns or exchanges are accepted within 30 days of delivery.
Shipping costs depend on the reason for return.
For details, please refer to the Return and Exchange Policy.

8. Privacy and Data Protection

User data is handled transparently and securely.
Users have rights to access and manage their personal information.

9. Intellectual Property

All website content is protected and may not be used without permission.

10. Limitation of Liability

We are not liable for service disruptions or losses caused by misuse.

11. Amendments

Terms may be updated, and continued use indicates acceptance.

12. Contact Information

Contact Address: 66592 5TH ST,DSRT HOT SPGS,CA 92240,United States

Customer Service Phone: +1 (559) 710-9208

Customer Service Email: customer@xavikento.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)